Frequently Asked Questions - Complete List
How do I create an account?
Getting started is pretty straightforward. Just hit the Sign up button—it's up in the top-right corner of the homepage. You can register with your email or just link your Google account if that's easier. Either way, you'll get quick access. After you sign up, you'll need to finish your profile. That means choosing a username and picking your gender. These are required before you can start chatting with folks.
How does the random matching work?
The matching system connects you with people who are online and ready to chat. How it works depends on your account type. Free users get matched totally at random—location and preferences aren't considered. Premium users get a few extra perks: Gender-based preferences, Location-based matching, and Priority in the matching queue. Basically, the system only pairs people who are actively looking for a conversation at that moment.
Can I report inappropriate users?
Absolutely. There's a built-in reporting system for any inappropriate behavior during chats. Just click the menu icon in the top-right corner of the chat window, then select Report User from the dropdown. You'll need to give some details about what happened. The moderation team checks these reports quickly to keep things safe for everyone.
How do I start a video call?
Video calling is available while you're in a text chat. Just click the video camera icon in the chat window. The other person gets a notification right away and can choose to accept or decline. Both people need to have the right browser permissions: Camera access, Microphone access, and A steady internet connection.
What are the Pro subscription features?
Pro subscribers unlock a bunch of extras to improve their chat experience. Core Pro Features: Gender preference matching, Location-based matching, Unlimited daily chats, Priority in the matching queue, No ads, and Priority customer support. Pro users sometimes get early access to new features as they're rolled out.
How do I cancel my subscription?
To cancel, head to your Settings and open the Billing tab. Click Manage Subscription and follow the prompts. The system walks you through it step by step. Your Pro features stay active until your current billing period ends. After that, your account drops back to the free tier.
Is my personal information safe?
The platform uses strong security measures—your data is encrypted both in transit and on the servers. Your info isn't shared with third parties unless you give explicit permission. Only the basics needed for the service are collected. For all the nitty-gritty, check out the Privacy Policy on the website.
How can I change my username or profile details?
To update your profile, click the dropdown in the top-right and go to Settings. Under the General tab, you can edit things like: Username, Full name, and Other profile details. Don't forget to hit Save Changes to make it official.
What should I do if the video call isn't working?
If video calls aren't working, it's usually a browser permission issue. Double-check that camera and microphone access are enabled for the site. Try these steps: 1. Refresh the page, 2. Use a different browser, 3. Check your internet connection, 4. Restart your device. If you're still stuck, reaching out to support is your best bet.
How do I get a refund?
There's a 7-day money-back guarantee for every paid subscription. If you're not happy with the Pro features, you can ask for a full refund within that first week. To get started, just reach out to the support team—they usually handle refund requests pretty fast if your account qualifies. If it's been more than 7 days, your request will be looked at individually, following the platform's refund policy. It's not a sure thing, but sometimes exceptions happen.