Privacy Policy

Introduction

At Tawkly, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By accessing or using Tawkly, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.

Information We Collect

Personal Information

We may collect personally identifiable information that you provide to us when registering on our platform, which may include:

• Email address
• Username
• Gender (for matching purposes)
• Country location (based on IP address)
• Profile information that you choose to provide

Usage Information

We also collect non-personally identifiable information about how you use our platform, including:

• Log data (IP address, browser type, pages visited)
• Device information
• Chat usage statistics (frequency, duration)
• Feature preferences

How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process transactions and manage your account
• Match you with other users based on your preferences
• Send you technical notices, updates, and support messages
• Respond to your comments and questions
• Monitor and analyze usage patterns and trends
• Protect the security and integrity of our platform
• Enforce our Terms of Service

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to third parties without your consent, except in the following circumstances:

• With service providers who assist us in operating our platform (e.g., payment processors, hosting providers)
• To comply with legal obligations
• To protect our rights, privacy, safety, or property
• In connection with a business transfer or acquisition

When you use our chat features, your username and any information you choose to share in messages will be visible to users you are matched with. We recommend being careful about sharing personal information during chats.

Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your account is protected by a password. You are responsible for keeping your password confidential and for preventing unauthorized access to your account.

Data Retention

We will retain your personal information for as long as your account is active or as needed to provide you with our services. We will also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

Chat messages may be retained for up to 30 days for moderation purposes and to investigate reported violations of our Terms of Service.

Your Rights and Choices

You have certain rights regarding your personal information:

• Access and update your account information through your profile settings
• Request a copy of your personal data
• Request deletion of your account and personal information
• Opt out of marketing communications
• Object to certain processing of your data

To exercise these rights, please contact us using the information provided at the end of this policy.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our platform.

We use cookies for the following purposes:

• To maintain your authenticated session
• To remember your preferences and settings
• To analyze how you use our platform
• To help us improve our services

Privacy of Children

Our platform is not intended for use by anyone under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the Last updated date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.